Privacy Policy

Last Updated: May 1, 2025

At Riviera Stays, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website or our luxury property rental services in Monaco and the French Riviera.

Information We Collect

We collect information that you provide directly to us or that we generate about you when you use our services:

Personal identification information: Name, email address, phone number, postal address, nationality, and passport/ID details (when required for booking)
Booking information: Dates of stay, property preferences, number of guests, special requests, and payment information
Communication records: Details of inquiries, customer service interactions, and feedback
Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
Usage data: Information about how you use our website, including the pages you visit, the time and date of your visit, the time spent on those pages, and the properties you view

How We Use Your Information

We use your personal information for the following purposes:

Facilitating bookings: To process and fulfill your property rental requests, manage payments, and provide customer support
Personalized service: To tailor our property recommendations and services to your preferences and needs
Communication: To respond to your inquiries, provide information about your bookings, and inform you about our services, special offers, and events that may interest you
Improvement of services: To analyze how our website is used, develop new features, and improve our customer experience
Legal and safety reasons: To comply with legal obligations, resolve disputes, and enforce our agreements

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Contract performance: Processing is necessary to fulfill our contractual obligations to you when you book a property
Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention and marketing of our services
Legal compliance: Processing is necessary to comply with our legal obligations
Your consent: Where you have given us specific consent to process your data for particular purposes

How We Share Your Information

We may share your personal information with:

Property owners: To facilitate your stay and provide personalized service
Service providers: Third parties who provide services on our behalf, such as payment processing, website hosting, IT support, and marketing
Legal authorities: When required by law, court order, or governmental regulation
Business partners: In connection with providing you with additional services such as transportation, concierge services, or experiences

We do not sell your personal data to third parties. When we share data with service providers, we ensure they provide adequate safeguards for your personal information.

International Transfers

Your information may be transferred to and processed in countries outside of the European Economic Area (EEA) where data protection laws may be less stringent. When we transfer your personal data outside the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards and ensuring that the transfer complies with data protection laws.

Data Retention

We will keep your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to distinguish you from other users, analyze trends, administer the website, track user movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.

For more information about the cookies we use, please see our Cookie Policy.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

Access: Request access to your personal data
Correction: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data
Restriction: Request restriction of processing of your data
Portability: Request the transfer of your data to you or a third party
Objection: Object to processing of your personal data
Withdraw consent: Withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to confirm your identity before responding to your request.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@riviera-stays.com
Phone: +377 643917618
Address: 7 avenue des Papalins, 98000 Monaco